Responsible Gaming
Gaming Should Be Entertainment
At innovatenewwest.ca, we believe that online casino gaming should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. While we offer fast payouts and exciting games, it's important to approach gaming with a healthy mindset and set boundaries for yourself.
Remember: the house always has a mathematical advantage. Only gamble what you can afford to lose.
Age Verification
Online casino gaming in Canada is restricted to players who are 18 years of age or older (or the legal age of majority in your province). innovatenewwest.ca is committed to preventing underage gambling. All players must verify their age during registration, and we reserve the right to request additional proof of identity and age.
If you are under the legal age, please do not use our platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of these warning signs in yourself or someone you know, seek help immediately:
- Chasing Losses: Trying to win back money you've lost by gambling more
- Hiding Gambling: Concealing the amount of time or money spent gaming from friends and family
- Loss of Control: Inability to stick to gambling limits or stop when you've planned to
- Gambling with Needed Money: Using money intended for bills, rent, or essential expenses to gamble
- Neglecting Responsibilities: Missing work, school, or family obligations due to gambling
- Increased Tolerance: Needing to gamble with larger amounts to achieve the same excitement
- Preoccupation: Constantly thinking about gambling or past gaming sessions
- Using Gambling to Escape: Gambling to cope with stress, anxiety, depression, or other negative emotions
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
- Borrowing Money: Taking loans or using credit to fund gambling activities
- Relationship Strain: Arguing with loved ones about gambling or experiencing broken relationships
Self-Help Tools & Player Protection
innovatenewwest.ca provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a cap on the amount you're willing to lose over a given period
- Reality Checks: Receive periodic reminders during gaming sessions about how long you've been playing and how much you've wagered
- Time-Out: Take a temporary break from your account for a set period without permanently closing it
- Self-Exclusion: Permanently or temporarily exclude yourself from our platform and other registered casinos
To access these tools, log into your account or contact our customer support team. All self-help requests are treated with complete confidentiality.
Support Organizations & Resources
If you're struggling with problem gambling, professional help is available. The following organizations provide confidential support:
Canada
- Responsible Gambling Council — www.responsiblegambling.org
Leading Canadian organization providing education, research, and treatment resources for problem gambling. - Gamblers Anonymous Canada — Support groups and 12-step program meetings across Canada
- Problem Gambling Services in Your Province: Contact your provincial health ministry or addiction services for local counseling and treatment options
International Resources
- United States — National Council on Problem Gambling: www.ncpgambling.org | 1-800-522-4700
- United Kingdom — GamCare: www.gamcare.org.uk | National Problem Gambling Clinic and GamStop (Multi-operator Self-Exclusion Scheme)
- Australia — Gambling Help Online: www.gamblinghelponline.org.au
All of these services are confidential, non-judgmental, and often free of charge.
If You Need Help
If you or someone you know is struggling with problem gambling, reach out for help today. There is no shame in seeking support—problem gambling is a recognized condition, and treatment is available.
Contact the Responsible Gambling Council at www.responsiblegambling.org or call 1-800-522-4700 to find resources in your area.
innovatenewwest.ca is committed to providing a safe and responsible gaming environment. We support all players in making informed decisions and maintaining healthy gaming habits.